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FREQUENTLY ASKED QUESTIONS


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GENERAL QUESTIONS

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Is there any cost to using GreenMyGoods
What do I need to include when I send my gadget, and what if I don't have all the accessories?
I'm trying to Sell or Comapare Prices but I keep getting a Donate Button!
Who can raise money on GreenYourGoods?
How does my donation of electronic goods turn into funds for my chosen cause or charity?
Do I have to purchase anything from GreenYourGoods in order to find out the value of my item?
Is there a limit on the number of items I can sell to GreenYourGoods?
What happens to my Gadget once GreenYourGoods receives it?

SELLING TO GREENYOURGOODS

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How does GreenYourGoods guarantee the best prices?
My mobile phone has been barred by a network - can I still sell it to GreenYourGoods?
I am not sure what the model of my gadget is?
I cannot find my gadget on your website - what shall I do?
Can I sell more than one item to GreenYourGoods at once?
My gadget is broken - will you pay me for it?
I have more than 10 items. I would like to book a courier - how do I do it?

FUNDRAISING

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How do I edit my Fundraising Page?
How do I promote my Fundraising drive to get more people to donate?
How can I use Twitter and Facebook to promote my GreenYourGoods page?
How are devices I collect offline and send in to GreenYourGoods added to my fundraising page?
How (and why) do I add my GreenYourGoods page address to my Outlook/Hotmail/Gmail email signature?

PRICING QUESTIONS

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How does GreenYourGoods guarantee the best prices?
How do I calculate the price for my item?
Should I put in the Working price just in case?
The price of my gadget has changed on your website since I last looked?
How long is my order valid for?

POSTING YOUR ITEM

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How do I post my item?
How do I package my item?
What if my phone goes missing during transit?
Can I track my item once sent?
Can you send me a box for my items?

GETTING PAID QUESTIONS

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I have not received payment. How long does it take?
I sent my old gadget to GreenYourGoods over 14 days ago and have still not received payment - why is this?
I have not received or lost my cheque, can you resend them to me?

BUSINESS QUESTIONS

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What are your policies on Data deletion and recycling?
Do you accept other computers or items such as servers?
Where do our items go?
Whats this about you both recycling AND providing reduced price high quality printer cartridges?
How do we get paid?
How can we use our donation to help our CSR (Corporate Social Responsibility)?

MANAGING YOUR ACCOUNT

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I forgot my password. What should I do?
How do I sign out
I'm having problems logging in
I'm having problems donating my device
I did not receive a confirmation email when I registered.

EEEK!

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I still have questions or problems: What should I do?
 

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